All Lacuna kiteboarding products (kites, bars, twin-tips and accessories) have a 1-year commercial warranty.

This warranty validity is subject to the following conditions:

  • Provide proof and date of purchase from Lacuna or an official reseller.
  • The warranty is for the purchaser only, it is non-transferable and not valid on second-hand equipment.
  • The warranty is not applicable for rental, training or teaching equipment.
  • The warranty is only valid if the product has been used correctly under normal conditions.
  • Warranty support will be determined only after inspection and/or analysis of the photos clearly showing the product defect.
  • If the product is covered under warranty, only repair or replacement is covered. Lacuna will not cover any related costs or economic loss with the cover of warranty.
  • The warranty does not cover defects related to:
    • improper use or improper installation.
    • improper or neglected use of the products (e.g. corrosion due to unrinsed or poorly maintained material)
    • excessive or prolonged exposure to direct sunlight and wind.
    • over-inflation or under-inflation of the kite.
    • poor storage of the product (example, damp or high temperature).
    • a repair or modification made to the product unless it has been done by Lacuna.
    • crash or collision.
    • a board or a kite damaged in the waves or shore-break.
    • a board ridden over a beach or rocks.
    • a collision with another kite (example, if the lines break or the leading edge explodes during the collision).
    • a jump or a violent contact on a wake park module (example: board damaged from a kicker etc.).
    • the use of boots on the incorrect twintip.

The items covered on our products if they are proven defective are:
– seams
– branding and prints
– the bladders and valves
– structure and lamination
– original accessories.